As the service provider our aim is to run on schedule. However we are aware that unexpectedly life can get in the way and both clients or our team can run late. For this reason we offer our clients a 20 minute cut off period from the scheduled booking time before having to reschedule the appointment. In return we ask that you are equally as understanding when our team are running late for your appointment.
Cutters and Colourists prefer to work with the hair in its natural state. This ensures that both the cutter and client can see the outcome realistically for easy management away from the salon. All haircut and colour services include a complementary low fuss shibui blow dry finish.
We acknowledge that not all clients accept their natural texture and prefer a manipulated result. In order to achieve this, extra time and energy is required at an additional charge of $20.00.
To keep this cost to a minimum a hi fuss blow dry finish is performed by the most appropriate person available at the time and cannot be pre booked to a requested team member.
To help extend the life of your haircut shibui offers a complimentary fringe trim service as long as it is within 8 weeks of your last shibui haircut service. Bookings are only available at certain times and with certain cutters. We do not offer fringe trims as a paid service if a client falls outside of the above conditions.
To help extend the life of a barbered haircut shibui offers a complimentary neck trim service as long as it is within 4 weeks of your last shibui haircut service. Bookings are only available at certain times and with certain cutters. We do not offer neck trims as a paid service if a client falls outside of the above conditions.
shibui hair ‘dressers’ prefer to commence the service with the hair in a clean, dry state, leaving ample time for prepping and styling. We ask that you arrive with your hair freshly washed that morning or the day prior. If this is inconvenient, or you enjoy the shampoo aspect of a visit, please request that time is allocated for a complementary shampoo prior to your hair ‘dressing’ appointment.
Please note that Bridal party booking (2 clients or more) require a 50% deposit upon booking confirmation.
shibui offers complimentary adjustment services within the first week or two after your service. Simply telephone the salon and explain to one of our receptionists what the problem is and they will arrange an appointment time for whatever adjustments may be required.